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How to Return Items

Was the item you ordered not what you had in mind? 

Within 30 days of delivery of your order, you can return any of the following purchased from MetPet.com:

Any item that is in new condition in its original packaging.  You are invited to keep any free gift or promotional items included in your order with our thanks for your business. 

We are unable to accept any items that are returned after 30 days from delivery or any merchandise that is opened or not in new condition.

Please send via United States Postal Service Priority Mail or insured mail to:


Refunds may not show on your account until the following billing cycle.  If you would like to know the status of your refund or have any other questions about returning product, please contact us via our contact form.

Please ship all items in hard sided boxes.  Soft items such as WalkingJackets (except for the hard sided version), collar or leashes can be sent back in padded envelopes as well.  Frequently the box that it came in can be recycled for this purpose provided that you are using US Priority Mail.  Free carrier pickup is usually available at most homes and offices from www.USPS.com.  The USPS also provides free priority mail boxes for your convenience.

Please ship hard-sided WalkingJackets flat. 

We will refund to you the cost of the product that you have returned but not the cost of any inbound S&H.  For your protection, we recommend that you purchase insurance for your return.  Please note that MetPet.com will not refund the cost of any inbound shipments for any reason.

For orders that are refused, the actual cost of shipping will be deducted from the refund.  For orders that are undeliverable or not claimed at the address provided, the actual cost of shipping will be deducted from the refund. 

Credit will only be provided to the credit card used to make the purchase. 

 

 
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