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S&H for the USA is $5.25 for any size order
Please play safely and put away all toys when not in use.  Please do not eat any part of any toy!

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"...indoor cats need lots of entertainment and novel objects to investigate to prevent them from becoming bored and to exercise their highly developed predatory and exploratory natures"
--- Claire Bessant 

Products for Cats
     Toys for Cats
TagLoops for Dogs
 
Shopping FAQs
Standard Shipping & Handling for any size order within the USA is a flat $4.75.  Every order includes a free gift which is yours to keep even if you return the product with our thanks for your business. 

We no longer accept phone orders for retail customers, we apologize for any inconvenience.  Please order online.  If you have any questions or would like to speak to an actual person, please contact us at:

We accept Mastercard and Visa.
Our standard shipping is via USPS First Class Mail or Priority Mail in the USA depending on the size of the order. 
Most orders are received in approximately 1-1.5 weeks depending on the mail service. From time to time we will not have a product in stock.  We will notify you via email if this occurs and provide options to replace, cancel or hold the order.  We will not charge your card until you notify us as to your backorder preference. 

From time to time our delivery may be delayed.  If you require your order by a specific date, please include that information in the customer comments section of your order.  We will do everything we can to expedite your order or can make arrangements for expedited delivery via UPS at an additional cost.

Rarely, shipments can be delayed for up to 3 weeks.  In addition, the postal service may return the shipment to us due to delivery problems or lose a shipment entirely.  Please notify us via email or by phone if you have not received your order within this time period.  If we cannot track the order to its destination, we will treat the order as lost and reship the order to you. 

If an order is refused or cannot be delivered to the address provided in the order, we will refund the purchase price less the actual cost of shipment.  We will credit the original card.  Please provide sufficient time for the shipment to return to us, be processed and your card refunded.  If you have any questions please contact us as to the status of your refund. 

When the bill to and ship to names are different, we will send a packing list but not an invoice to the recipient. 
We do not process exchanges.  Please return the product and initiate a new order:  How to return product.
 
 
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