Returns and Exchanges

We apologize for any inconvenience but are unable to offer exchanges at this time.

Was the item you ordered not what you had in mind?  You do not need any prior authorization to return items purchased from MetPet.com.  Please note the following:

Requirements for a Refund

• Items must be in new and unused condition
• Items must be returned with all original packaging and accessories
• Items must be returned with all tags attached.
• items must be postmarked within 30 days of when you received your order
• please keep any free gifts or promotional items

Please return the items with a copy of the invoice or include your name and shipping address inside the package so that we may identify your order.

Unfortunately, we are unable to accept any returns that do not meet the above criteria.  Any promotional items or gift-with-purchase are always yours to keep with our thanks for your business. 

Please send via United States Postal Service Priority Mail or insured mail to:

Refunds may not show on your account until the following billing cycle. If you would like to know the status of your refund or have any other questions about returning product, please contact us via email:

marketing@metpet.com

If the items you wish to return were originally shipped in a box, please return them in a box.  Envelopes offer insufficient protection for many of our products and can result in damaged items. 

We will refund to you the cost of the product that you have returned but not the cost of any outbound S&H.  For your protection, we recommend that you insure your return. Please note that MetPet.com cannot refund the cost of inbound shipments.

For orders that are undeliverable, unclaimed or refused at the address provided, the returned order will be treated as if it were a return.

Credit will be provided to the credit card used to make the purchase.  Thank you.