Returns and ExchangesWe apologize for any inconvenience but are unable to offer exchanges at this time.
Refunds may not show on your account until the following billing cycle. If you would like to know the status of your refund or have any other questions about returning product, please contact us via email:
If the items you wish to return were originally shipped in a
box, please return them in a box. Envelopes offer insufficient protection for many of our products
and can result in damaged items.
We will refund to you the cost of the product that you have returned but not the cost of any outbound S&H. For your protection, we recommend that you insure your return. Please note that MetPet.com cannot refund the cost of inbound shipments.
For orders that are undeliverable, unclaimed or refused at the address provided, the returned order will be treated as if it were a return.
Credit will be provided to the credit card used to make the purchase. Thank you.